ScaleBridger Privacy Policy

Last Updated: 10/01/2024

At ScaleBridger, we are committed to protecting your privacy and ensuring that your personal information is handled with care and transparency. This Privacy Policy outlines how we collect, use, share, and protect your personal data. By using our services, you agree to the practices described in this policy.

1. Information We Collect

When you use ScaleBridger, we may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, company name, and any other information you provide when you sign up for our services, schedule a demo, or interact with us.

  • Business Information: We may collect information about your real estate business, such as the number of agents, leads, and clients, along with specific business goals and challenges, to provide tailored automation solutions.

  • Technical Data: We collect technical information such as IP addresses, browser type, and device information through cookies and other tracking technologies to enhance user experience.

2. How We Use Your Information

We use the information we collect to provide and improve our services, including:

  • Personalizing Your Experience: Tailoring our automation solutions to meet your business needs.

  • Improving Service Delivery: Using your feedback to enhance features, services, and user support.

  • Communication: Sending you important information, such as service updates, demo invitations, and newsletters, based on your preferences.

  • Analytics: Analyzing usage patterns to improve our platform’s performance and user experience.

3. Sharing Your Information

At ScaleBridger, we do not sell your personal information to third parties. However, we may share your data with trusted third-party service providers for the purposes of improving your experience and delivering our services effectively. Examples of such providers include:

  • CRM & Automation Platforms: For managing lead capture, follow-ups, appointment scheduling, and other automated workflows.

  • Payment Processors: To securely handle your setup fees, subscription payments, and other transactions.

  • Cloud Storage Providers: To securely store your data and ensure system reliability.

  • Customer Support Tools: To assist you with technical issues or provide real-time support.

These third parties only receive the information they need to perform their specific services, and we ensure that they handle your data in compliance with relevant data protection laws.

4. How We Protect Your Information

We take data security seriously and implement a variety of measures to protect your personal information, including:

  • Data Encryption: We use encryption protocols to protect your data in transit and at rest.

  • Access Control: Only authorized personnel have access to your personal information.

  • Security Audits: We regularly review our security procedures to ensure the highest standards are maintained.

While we strive to protect your personal data, please be aware that no method of transmission over the internet or electronic storage is completely secure.

5. Your Data Rights

As a ScaleBridger user, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You have the right to update or correct any inaccuracies in your personal data.

  • Deletion: You may request the deletion of your personal data, subject to certain legal requirements.

  • Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at [email protected]

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, such as remembering your preferences, improving website performance, and analyzing user behavior. You can control cookie settings through your browser preferences, but disabling cookies may affect your user experience.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page, and we will notify you via email or our platform if the changes are significant.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

ScaleBridger

10 Sportsman Ct, Daufuskie Island, SC 29910

Email:

[email protected]

Phone:

(512) 566-7496