When ScaleBridger processes personal data on your behalf, these are the providers that may be involved — each named with its purpose and the categories of data it handles. This is the sub-processor list our Data Processing Agreement refers to.
This page lists the third parties ScaleBridger may engage to process personal data on a client’s behalf when providing the Services. It is the sub-processor list referenced by our Data Processing Agreement, and it names only providers ScaleBridger actually uses.
Many engagements also run on platforms and accounts that the client itself owns or is required to hold — for example, its own CRM, payment processor, hosting, booking, or property-management accounts. Those are the client’s own arrangements under the providers’ own terms and are not sub-processors engaged by ScaleBridger.
Store and manage leads, contacts, pipeline and opportunity records, and send email, SMS, and other messages for a client engagement.
Contact identifiers (name, business name, email, phone), inquiry and message content, lead and opportunity records, communication history.
United States
Process payments and checkout for audits and services and maintain billing and transaction records.
Name, email, billing details, payment metadata, and transaction records. Full payment-card details are handled by Stripe under its own terms; ScaleBridger does not store full card numbers.
United States
Host the website and application infrastructure that delivers the Services.
Personal data transmitted through hosted forms and pages, and server/request logs such as IP address and request metadata, in transit and at rest on hosted infrastructure.
United States
Email correspondence, appointment scheduling and booking, and internal ticketing related to inquiries and engagements.
Name, email, appointment and booking details, and message content.
United States
Understand how the website is used so we can improve it. Loaded only after consent, with consent mode defaulting to denied.
Pseudonymous analytics identifiers, pages viewed, device and browser data, and approximate location derived from IP address.
United States
Aggregate heatmaps and session insight to improve site usability. Loaded only after consent.
Pseudonymous interaction data (clicks, scrolls, page views) and device and browser data.
United States
AI-assisted drafting, analysis, and workflow support used in delivering the Services. Consistent with our Terms, sensitive, confidential, or regulated data is not submitted to AI tools except where authorized with appropriate safeguards.
Only the content submitted for a given task; ScaleBridger limits what is submitted and does not submit sensitive or regulated personal data without authorization and safeguards.
United States
Domain registration and DNS management for ScaleBridger domains and for client domains ScaleBridger is engaged to manage.
Domain registration and DNS configuration data, which may include registrant contact details where ScaleBridger manages a client’s domain.
United States
ScaleBridger engages each sub-processor to process personal data only as needed to provide the Services and on terms that, in substance, are no less protective than those in our Data Processing Agreement, to the extent applicable to the sub-processor’s role. ScaleBridger remains responsible to the client for a sub-processor’s performance of its data-protection obligations.
ScaleBridger updates this page when it adds or replaces a sub-processor that processes personal data. Where required by applicable data-protection law, ScaleBridger provides a mechanism for clients to receive notice of, and reasonably object to, a new sub-processor, as described in the Data Processing Agreement.
The sub-processors above are located primarily in the United States, and personal data may be processed there. Where personal data originating from a jurisdiction with cross-border transfer requirements is involved, ScaleBridger and the client put in place an appropriate transfer mechanism as described in the Data Processing Agreement.
Questions about this list can be sent through the contact method on the ScaleBridger website or your Order Form. ScaleBridger, Austin, Texas, United States.
This list is a v0.1 document pending counsel review and names only providers ScaleBridger actually uses. It is referenced by our Data Processing Agreement as the required sub-processor list. Where ScaleBridger processes personal data on a client's behalf, the DPA controls.
